Return & Exchange Process
01. Condition
Original sold condition only.
Ensuring pristine quality for all clients.
02. Authorization
Email info@vetoben.com
Formal RMA ensures safe processing.
03. Shipping
Insured carriers only.
NO UPS DELIVERY.
04. Settlement
Final inspection required.
Net of transaction fees.
• Item Integrity: For the quality assurance of our collection, returns must include all original packaging and show no signs of use. Items not meeting these standards will be returned to the sender.
• Carrier & Liability: We do not accept UPS. Risk of loss or damage during return transit remains the responsibility of the sender.
• Order Adjustments: Refunds for cancellations or "change of mind" are processed less original shipping and credit card transaction fees to cover administrative costs.
• Authenticity Verification: Claims require official physical documentation (e.g., brand store receipts/emails). We are unable to accept online photo-based appraisals as valid grounds for refund.
VETOBEN Returns: 645 S Hill St, Los Angeles, CA 90014 | info@vetoben.com
